Erica’s Story

Erica is a single parent and had been working as a driver, but the job requirements didn’t fit well with her parenting responsibilities. She connected with Hired last November and learned she qualified for the Supplemental Nutrition Assistance Program -- Employment and Training (SNAP E&T). The program provides nutrition benefits, along with skills, training, or work experience, so that individuals can change their life trajectory and move towards self-sufficiency.

Erica enrolled in Hired’s Medical Call Center class, and completed the six weeks of training, along with an additional course in clinical terminology. Throughout the process, Hired was able to support Erica with her transportation and technology needs, including a laptop and headset.

Through the training, Erica received job leads and is now employed in a senior customer service role with a major health insurance company. Just two months after starting the training, Erica is working remotely – which fits better with her parenting responsibilities -- and she has a higher salary!

I cannot explain how thankful I am for the program and all the help Hired has given me. Hired has boosted my confidence all around the board. I am glad I found an organization that is very supportive, understanding of my skills and abilities, and concerned about my goals. Hired helped strengthen areas that I was weak in and helped me stay focused. I was not judged, feedback that was given was understandable, and I am now able to be with a company that I will be able to apply my skills, knowledge, and abilities at a entry level position. This in turn will also help me with advancement opportunities as well. Again, thank you.

– Erica, Hired Participant