Industry Training

HIRED’s strength is its ability to bring employers and workers together. With a variety of partners, HIRED develops and operates special training programs for industry-specific careers in manufacturing, hospitality and customer service.

Hospitality Training Program, offered through a partnership with Normandale Community College, prepares low-income workers for entrance and advancement in the hospitality industry. A training program developed by the American Hotel & Lodging Association Educational Institute titled START (Skills, Tasks and Results Training) is used to prepare participants for careers as front desk representatives, bell attendants, restaurant servers and cleaners, among other positions. The program partners with several Twin Cities hotels including Downtown Hilton Hotel, Embassy Suites Mall of America and the Hyatt Regency Minneapolis. For more information on HIRED’s hospitality special initiative, contact Nancy James (612-302-8509 or by e-mail).

M-Powered Metalforming Manufacturing Training Program, offered through a partnership with Hennepin Technical College, prepares program participants for entry-level jobs in a wide range of manufacturing firms. The program – developed with a grant from the National Association of Manufacturers – grew out of a need for skilled workers in several Twin Cities-based manufacturing plants. The 96-hour training program focuses on classroom training that meets National Institute for Metalworking Skills credential requirements. The course covers basic skills employers require such as shop math, blueprint reading, precision measurement, shop safety, quality, in section, machine operation and computer skills. For more information on HIRED’s manufacturing special initiative, contact Nancy James (612-302-8509 or by e-mail).

Click here to download a pdf of a short description of the M-Powered Program.

M-Powered Plastics Manufacturing Training Program, also offered through a partnership with Hennepin Technical College, prepares participants for careers that use injection molded plastics technology. The 130-hour course is modeled after the highly-successful M-Powered metalforming training program. Students graduate from the program with a certificate of completion from Hennepin Technical College, giving them the skills and training necessary for a career in injection molding. For more information on HIRED’s plastics manufacturing program, contact Nancy James (612-302-8509 or by e-mail).

Customer Service Training Program, offered through a partnership with a number of local employers, prepares HIRED clients for entry-level positions as office professionals or customer service representatives. The 8-week training course trains job seekers for a number of careers, including: bank tellers, bill and account collectors, dispatchers, receptionists, shipping and receiving clerks, and cashiers. The training course, which is held at HIRED’s Griggs-Midway location, has several components, among them classroom training, experiential learning and job shadow opportunities. For more information on HIRED’s customer services training program, contact Rebecca Carpentier (651-999-5672 or by e-mail).