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Position Title: Employment Counselor - Ramsey County MFIP Program

Location: St. Paul

Reports to: Program Manager or Senior Program Manager

Position Summary: Works one-on-one with participants on MFIP to identify best path to self-sufficiency, while meeting all critical performance goals.

 

Essential Functions:
Percentage
 
  • Enrollment / Assesment:
    1. Conduct comprehensive formal and informal assessments
    2. Evaluate participant’s physical, social, vocational and educational situation
    3. Administer self screening tools for special learning needs, mental health and chemical dependency
    4. Determine participant’s barriers to employment
10%
 
  • Plan Development:
    1. Establish appropriate employment goals with each participant
    2. Monitor progress towards employment goals
    3. Determine estimated length of time it will take participant to achieve each goal and obtain suitable employment
    4. Identify possible career areas with each participant, based on results of assessment(s)
    5. Develop employment plans with each participant
    6. Revise employment plans to reflect change in activity, as needed
25%
 
  • Case Management:
    1. Provide job search and placement assistance to participants seeking employment
    2. Assist participants in overcoming barriers to employment
    3. Monitor participant progress on a weekly and monthly basis
    4. Collect, follow-up and verify activity documentation
    5. Track activity hours on a monthly basis
    6. Provide support services to participants
    7. Make referrals to appropriate community resources
    8. Maintain organized and updated case files for all participants
    9. Utilize all required databases (TEAMS, WorkForce One and ICIS) and maintain updated records in each system
    10. Enter detailed, appropriate case notes in a timely manner
60%
  Other Responsibilities:
Percentage
 
  • Keep abreast of county, state and federal program policies
  • Collaborate with other agencies for program activities
  • Maintain awareness of current labor market information
  • Meet all program goals as outlined in contract
  • Fulfill obligation as mandated reporter
5%

The organization has reviewed this job description to ensure that essential functions and other responsibilities have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

 

Position Evaluations Factors:

Supervision: None

Skills and abilities: Strong communication skills, efficient organizational and planning skills, ability to work effectively with others, ability and willingness to respond constructively to rapid change, computer proficiency

Competencies: Active listening, approachability, business acumen, communication, customer service, customer focus, decision quality, ethics and values, integrity and trust, and use of technology.

  • Active Listening – The ability to demonstrate attentive and dynamic listening; possesses the ability to hear people out.
  • Approachability – The ability to build rapport well with others by being easy to approach, warm, pleasant, and gracious.
  • Business Acumen –Knows how business and the labor market works. Knows the competition.
  • Communication – The ability to clearly present ideas, whether verbally or in writing, into an organized and effective manner within a variety of settings.
  • Customer Service – The ability to meet the needs and being available for the requests of internal and external customers
  • Customer Focus – The dedication to meet the expectations and requirements of internal and external customers.
  • Decision Quality – The ability to make good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment.
  • Ethics and Values – The willingness to adhere to and act upon an appropriate and effective set of core values and beliefs during both good and bad times.
  • Integrity and Trust – The willingness and ability to admit mistakes, keep confidences, and be seen as a direct, truthful individual.
  • Use of Technology – The ability to use internal and external technical systems to perform the position on a daily basis.

Other Expectations:

  • Understands and supports HIRED’s mission: Providing personalized and innovative work solutions
  • Adheres to HIRED’s standard of conduct and policies as stated in the Employee Handbook
  • Maintains a strong work ethic that ensures honesty, conscientiousness and dependability
  • Assists, mentors and cooperates with others to encourage professional development
  • Approaches everyone with fairness, receptive communication and awareness of our differences
  • Creates an atmosphere of comfort, trust and safety
  • Adapts and adjusts to work environment of change, uncertainty and ambiguity
  • Participates in HIRED’s internal and external activities and groups in addition to essential job functions

Contacts: Program Managers, other HIRED staff, and clients.

Education, Experience: College degree, preferably in a social work or counseling field -OR- 2 years of college plus 2 years directly related experience.

Physical Requirements: No special requirements.

Working Conditions: Typical office conditions, must pass a criminal background check.

Salary Range: $14.10/hour – $18.80/hour                          Salary Grade: Operations 1

FLSA status: Nonexempt

Job Openings | Benefits | To Apply

 
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